Last updated: July 10, 2024
Introduction
Welcome to the Sola Platform (hereinafter referred to as "Sola"). We respect and protect the personal information and privacy of all Sola users in accordance with applicable privacy laws worldwide.
In order to provide you with more accurate and personalized services as well as a safer Internet environment, we have defined our principles for the collection/use/provision of your personal information in accordance with international and relevant local laws, regulations and technical specifications, and further elaborated on your rights regarding your personal information.
This policy is closely related to your use of our products or services. When you download, install, launch, browse, register, sign in, or use our products or services (collectively, "using our products and services"), we will process and protect your personal information in accordance with this Policy. We do our best to explain the technical terms used in this policy in a clear and concise manner so that you can understand them. We have used bold type to distinguish terms in this policy that are (potentially) material to your rights and interests. Please read them carefully..
Please read this policy carefully and fully understand it before using/continuing to use our products and services, and make appropriate choices in accordance with the guidelines set forth in this policy as necessary. If you do not agree with the content of this policy, it may result in our products or services not functioning properly or not achieving the intended effect of our services. You should immediately stop using our products and services. By using or continuing to use the products and services provided by us, you fully understand and agree to the entire content of Sola** User Privacy Policy (including any updated version)..
About Us
This policy sets out the basis for our handling of any personal information collected from you or provided to us by you. If you have any other questions about how we use your personal information, please contact us at solachat888@gmail.com.
1. How we collect and use your personal information.
We will follow the principles of what is lawful, legal and necessary to collect and use the personal information that you voluntarily provide in the course of using our services or that is generated as a result of using our products and/or services for the following purposes as set out in this policy. If we wish to use your personal information for purposes other than those specified in this Policy, or if we wish to use the information we have collected for other purposes based on a particular purpose, we will notify you in a reasonable manner and obtain your consent again before using it. In addition, we will control the frequency of readings to a reasonable extent.
Registration and Login
1.1 If you use your account and password login, we will collect your [IP operator information] to provide you with quick login service.
1.2 If you register Sola with a third party account (such as Facebook, Apple ID), you must authorize us to read the public information (nickname, avatar) that you have registered with the third party account. The third party platform's handling of your personal information is governed by the third party's privacy policy.
1.3 You may also choose to complete or modify your information as you see fit, but your failure to provide such information will have no effect on your use of the Product and related services (except for the user name and avtar, which is required for registration).
1.4 Once you have successfully registered your Sola account, we will display your personal information in the application.
When You Use Platform Services
2.1 We automatically collect information from you, such as your Open ID, IP address, device information code, device information series ID, Android ID, registration time, login time and records of your use of the Services, such as the date and time stamp of the operation. We also collect and store the following information about you:
2.1.1 The information you voluntarily provide to us when you set your profile picture and country in the App;
2.1.2 each time you interact with us, for example, when you chat with us using the in-app feedback or customer service features;
2.1.3 If you use our chat services, we will process and transmit such data using end-to-end encryption so that your messages can be securely transmitted to other users; unless the user receiving your message or you are not online, we will not store the information generated when you use our chat services. After the offline message is received or the message is not received for more than 90 days, we will delete the temporary message;
2.1.4 When you make a transaction through Google Play or the iOS App Store and other third parties, we collect information to facilitate your transaction and maintain transaction records (including Open ID and user information fees, currency, products purchased, purchase history, IP address, transaction details, and device details such as operating system version, mobile phone model or device type, and Internet connection);
2.1.5 If you contact our support team to resolve a problem such as a program error, we will collect some information, including your name, OpenID, device ID, application version, battery level, WiFi intensity, available device space, network type, operating system version, browser type, platform, operator, country/region code, email address and any information you provide in the message. You may also choose to provide photos to illustrate any errors;
2.1.6 If you need to share content within the App with other apps, we will read your list of installed apps so that the sharing operation can be completed. If you do not provide this permission, it will not affect your use of other features of our Application.
2.2 Secure Operation. To ensure the safe operation of the Software and Services, we collect your device model, device name, device ID (including IMEI, IMSI, and Android ID), browser type and settings, language settings, operating system version, application version, network device hardware address, login IP address, network access method, network quality data, mobile network information (including operator name), and product version number. In order to protect your account from malicious use by other users, please understand that we will dynamically detect if there is an abnormal login to your account. Each time you switch or restart the application, we may re-read your device ID information, and we will control the frequency of the re-reading within a reasonable range.
2.3 When you use the Platform Services, our security and anti-cheating features will (i) analyze the status of user devices to detect security risks and cheating; (ii) detect whether your username, bio, profile photo, or chat messages contain malicious information.
2.4 Positioning Function. In some Managed Areas, we may collect your Global Positioning System (GPS) data and mobile device location information with your permission. If you don't want us to know your exact location, you can turn off location-based services through the settings on your mobile device. GPS location information is sensitive personal information. If you choose not to provide such information, you will not be able to use the location-based services described above, but your use of other features of Sola will not be affected.
2.5 Customer Service and Support Functions. When you contact our customer service representatives or request customer support for our products and/or services, for the security of your account and system, we may require you to provide relevant personal information that matches the personal information you previously provided to us to verify your user identity. After successful verification, we may collect the information when you chat with us (account information, order information, and image/video/text information and relevant information provided by you to prove relevant facts), your contact information, and records of your chat with us, including online chat records and mobile phone records, in order to resolve the problem for you as quickly as possible and to improve our products and/or services. At the same time, we may contact you by telephone, SMS, system message and other relevant means to resolve any issues you may have in using our products and services.
2.6 In order to ensure that you can maintain instant messaging with the background server when using Sola's services and receive personalized content pushes in a timely manner, we will i) obtain and invoke your boot broadcast permission to launch Sola's or its affiliates' mobile client software; ii) use a third party push messaging service to generate an ID for you to identify the uniqueness of your device.
2.7 Summary of Device Permission Invocation
2.7.1 Camera, provide to us when you set your profile picture and avatar in the App;
2.7.2 Microphone, provide to us when you in livestream chat room microphone to speak in the App;
2.7.3 Photo Library, provide to us when you set your profile picture and avatar in the App;
In the course of providing services to you at Sola, we may invoke some of your device permissions. You can choose to close some or all permissions in the device settings. The manner in which permissions are displayed and closed may vary from device to device.
2.8 In order to comply with our legal obligations and, where necessary, to protect the public interest or the vital interests of users and others, we may use your information to help us prevent and respond to abuse, fraud, illegal activities and other potentially harmful content.
Exceptions to Permitted Consent
In accordance with applicable laws and regulations, we may collect and use some necessary personal information without your authorized consent in the following circumstances:
(1) Information related to the performance of our obligations under laws and regulations;
(2) Information directly related to national security and national defense;
(3) Information directly related to public security, public health and vital public interests;
(4) Information directly related to criminal investigation, prosecution, trial and execution of sentence and related matters;
(5) Information that is difficult to obtain your consent for the purpose of protecting your or others' life, property and relevant important legal rights and interests;
(6) Your personal information that you disclose to the public;
(7) your personal information obtained from lawful and publicly available information: from lawful news reports, government information disclosures, and similar channels;
(8) Information required under the online agreement or contract you have signed with the Platform;
(9) Information necessary to maintain the secure and stable operation of our products and/or services: such information will be used to detect and correct faults in the products or services and to deal with related problems;
(10) Other circumstances as required by laws and regulations.
2. How we share, transfer and disclose your personal information.
Sharing:.
We will not share your personal information with other companies, organizations or individuals except in one or more of the following circumstances:.
(1) We have obtained your prior consent; or
(2) It is suggested by you;)
(3) Necessary sharing with business partners:.
You understand and are informed that in order to provide you with more complete and higher quality products and services, we will authorize our business partners to provide you with some services. In such cases, we may share some of your personal information with our partners to provide you with better customer service and user experience. Please note that we will only share your personal information for lawful, legitimate, necessary, specific and explicit purposes and will only share your personal information as necessary to provide our services. We will conduct security assessment and processing on the output form, flow and use of information data, so as to ensure data security. At the same time, we will carry out strict supervision and management to our partners. If we find that they are handling your personal information in violation of the rules, we will immediately terminate our cooperation with them and take legal responsibility against them..
Currently, our partners include the following types:.
Cloud Service Providers: To provide services to global users, we select cloud service providers with high-quality privacy and data security protection capabilities, such as Amazon.
Content verification service providers: In order to ensure that the content posted by users on the Internet Information Platform is safe and complies with local government regulations, we may share the content information posted by you on the Platform with our third-party content review service providers;
Other business partners: Those who provide us with promotions and advertising. You grant us the right to share the indirect user profiles that we create using your relevant information collection with partners that we engage to deliver promotions and advertising to help them provide advertising or decision making suggestions, improve the effectiveness of advertising, and better understand user needs. We promise not to share any personally identifiable information without your consent.
Cooperative Third Party SDK Providers: When you use the features provided by a third party in Sola, we may access the software development kit (SDK) provided by a third party to realize the relevant features. We will limit the SDK service providers by cooperation agreement. However, third party SDK providers may collect your personal information. The collection and processing of information and other activities of such service providers are subject to their own privacy policies and do not apply to this Policy. To ensure the maximum security of your information, we recommend that you review the privacy policy of any third-party SDK service before using it. In order to protect your legitimate rights and interests, if you find that there is a risk in this SDK or other similar applications, we suggest that you immediately stop the relevant operations and contact us in a timely manner.
Message Push Service: In order to provide you with message push, third party push service providers may obtain your Push SDK version number, necessary device information, mobile phone status information, geographic location information, and network related information in order to push information that may be of more interest to you;
(4) If you choose to participate in activities organized by us or our affiliates or third parties on the Platform, you may be asked to provide your name, gender, mailing address, contact information and bank account information. This is sensitive personal information. If you choose not to provide this information, it may affect your participation in related activities, but it will not affect your use of other features. We will only share this information with our affiliates or third parties with your consent to ensure that you receive a consistent service experience during the activities.
(5) Necessary Sharing with Our Affiliates: We may share your personal information with our affiliates. We will only share your necessary personal information, and such sharing is subject to the purposes stated in this policy. If our affiliates want to change the purpose of processing your personal information, we will ask for your permission and consent again;
(6) You may share your personal information or other information (including non-specific items) with third parties based on the Sola Platform. However, Sola shall not be liable for the disclosure, use and other related situations of information caused by your sharing behavior.
Transfer:.
Transfer is the transfer of control over your personal information to another company, organization or individual. We will not transfer your personal information to another company, organization or person unless we obtain your explicit consent. However, we will not do so except in the following circumstances:
(1) We have obtained your prior consent;
(2) It is suggested by you;
(3) If there is a merger, acquisition or bankruptcy liquidation of our company, it may involve the transfer of your personal information. If this occurs, we will notify you of the situation and require the new company, organization or person holding your personal information to continue to be subject to this Policy. Otherwise, we will require them to obtain your explicit consent again.
(4) Other circumstances provided for by law or regulation.
Public Disclosure:.
Public disclosure is the act of releasing information to society or to a non-specific group of people. In general, we will not voluntarily disclose your personal information to the public. However, the following exceptions apply:.
(1) We will display the necessary information (appropriate desensitization) when we announce the winner and the penalty notice;.
(2) We have obtained your explicit consent.
Exceptions to Authorized Consent for Sharing, Transfer and Public Disclosure of Personal Information
In accordance with applicable laws and regulations, we may share, transfer or disclose your personal information without your prior authorized consent in the following circumstances
(1) Information related to the performance of our obligations under laws and regulations, including disclosure of your personal information to appropriate authorities pursuant to laws and mandatory requirements of judicial or administrative authorities; in such case, we will require the requester of the disclosure to provide valid legal documents corresponding to its request and to take security measures in accordance with laws and industry standards for the disclosed information;
(2) Information directly related to national security and national defense;
(3) Information directly related to public security, public health and vital public interests;
(4) Information directly related to criminal investigation, prosecution, trial and execution of sentence and related matters;
(5) Information that is difficult to obtain your consent for the purpose of protecting your or others' life, property and relevant important legal rights and interests;
(6) Your personal information that you disclose to the public;
(7) Your personal information obtained from lawfully and publicly disclosed information: from lawful news reports, government information disclosures and similar channels;
(8) Other circumstances as provided by law and regulation.
Please note that under applicable legal and regulatory requirements, we are not required to separately notify you and obtain your consent to disclose or transfer the de-identified personal information and to ensure that the recipient cannot recover and re-identify the subject of the personal information.
3. How we store and protect your personal information.
Storage:.
Your personal information is processed on servers that may not be located in your country of residence. Our support, development and other teams around the world have access to your information from outside your location. Wherever our servers are located, we will take reasonable steps to protect your rights in accordance with this Privacy Policy.
If your personal information is transferred to different countries, we will separately notify you of the purpose and recipient of your personal information via a system message or e-mail, and we will obtain your authorized consent. We will strictly comply with the data protection laws and regulations of your country and ensure that the data recipient has adequate data protection capabilities to protect your personal information.
Retention period:.
We are committed to keeping your personal information for a reasonable period of time as required by law. After the above period, we will delete or anonymize your personal information. (The so-called "anonymization" refers to the process in which the subject of personal information cannot be identified and the processed information cannot be recovered through the technical processing of personal information. The information obtained after anonymization of personal information is not personal information).
If we cease operations, we will stop collecting your personal information in a timely manner, notify you of our cessation of operations in the form of an individual service or announcement, and delete or anonymize your personal information in our possession.
Security:.
To ensure the security of your personal information, we will endeavor to take various security measures in accordance with industry standards to protect your personal information to minimize the risk of your personal information being damaged, misappropriated, disclosed, accessed without authorization, disclosed and altered. We will actively establish data classification and grading systems, data security management standards and data security development standards to manage and regulate the storage and use of your personal information, and ensure that personal information not related to our services is not collected.
Your account has a security feature. Please keep your account and password information safe. Sola will ensure that your information is not lost, misused, or altered by backing up to other servers, encrypting user passwords, and other security measures. Despite the above security measures, please note that there is no "100% security measure" on the information network. In order to prevent security incidents, we have formulated a proper early warning mechanism and emergency response plan in accordance with laws and regulations. If a security incident occurs, we will inform you of the situation in a timely manner by email, letter, phone call, push notification, and other relevant methods. If it is difficult to notify personal information subjects individually, we will use a reasonable and effective way to make an announcement. At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of regulatory authorities, and closely cooperate with the government and regulatory authorities.
4. How we manage your personal information.
We take your rights regarding your personal information very seriously and do our best to protect them. You can ask us to stop using some or all of your information and withdraw your consent.
You can choose not to receive information from your friends and not to display your information to your friends by using the blacklist feature or by setting a specific friend.
How to Change or Withdraw Your Consent
You can also change or revoke GPS location, contacts, camera, and album permissions through the device's operating system. We will collect personal information in accordance with your settings to change or revoke permissions. If you revoke the permission, we will no longer collect your information related to those permissions, but please note that some or all of the features will be unavailable. At the same time, your decision to change or withdraw your consent will not affect the processing of your personal information that we previously conducted based on your consent..
Information System Automated Decision Making
In some service functions, we may make decisions based solely on non-manual automatic decision-making mechanisms, such as information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide appropriate remedies to contact us for administration.
For security and identification reasons, you may not be able to directly access, correct or delete some information through Sola's interactive interface; if it is necessary for you to access, modify or request deletion of such information according to law, please send your questions to our designated email according to the contact information provided in Article 11 of this Policy. We will review the issues involved as soon as possible and respond to you in a timely manner after verifying your User ID.
Obtaining a copy of information
If you need to obtain a copy of your personal information on the Platform, you may contact us using the contact information provided in Article 11 of this Policy and we will respond in a timely manner after verifying your User ID. Please note that we currently only support the provision of files in csv and json formats.
5. How do I delete my account?
You can delete your account from within the app by tapping on Settings - Account - Linked Accounts - Delete Account; After deleting your account, your personal information will be removed from Sola, except for the personal information that we are required to retain by law (such as the information related to your transactions in Sola, and the data that should be retained as clearly required by the government or by law).
6. Special Instructions for Use of Third Party Products and/or Services.
Sola may include third party products and/or services or information and/or services linked to third parties. Before using the third party products and/or services, you must go to the appropriate applet or third party site. Your use of such third party services (including any personal information you provide to such third party) will be subject to the third party's terms of use and privacy policy (but not this policy), and you must read those terms carefully and decide whether to accept them at your sole discretion. Please protect your personal information and share it with others only when necessary. This policy applies only to the information collected, stored, used, shared and disclosed by us and does not apply to the services provided by third parties or the rules governing the use of information by third parties. The third party is solely responsible for its use of your information.
7. How we use cookies and similar technologies.
Use of Cookies
(1) If you do not refuse to accept cookies, Sola will set or access cookies on your mobile device so that you can log in or use Sola's services or features that rely on cookies. Sola uses cookies to provide you with more personalized services, including promotional services.
(2) You have the right to accept or decline cookies. You may refuse to accept cookies by changing the settings on your browser or mobile device. However, if you choose to refuse cookies, you may not be able to use those services or features of Sola that rely on cookies.
(3) This policy applies to information obtained through cookies set in Sola.
8. Special Terms for Jurisdictions.
(1) Special Information for California Residents.
These additional disclosures are the categories of personal information collected and disclosed for commercial purposes, as required by the California Consumer Privacy Act. Depending on how you interact with Sola's products, personal information that we may have collected or disclosed for commercial purposes in the past twelve months falls into the following categories, as defined by the California Consumer Privacy Act:
Identifiers, such as your name, alias, address, mobile phone number, or IP address;
Personal information described in subdivision (e) of Section 1798.80 of the California Civil Code, such as a credit card number;
If we conduct a user survey or analysis, the characteristics (such as age or gender) that are protected by California or U.S. federal law;
Business information, such as purchasing activity;
Information about Internet or other electronic network activity, including information about content interactions, such as details about content downloads, streaming and playback;
Biometric information, such as your voice or appearance, for example, if you choose to participate in a presentation using a voice or image recognition service;
Geographic location information, such as the location of your device or computer, for example, if you have enabled location services to enhance your experience through the event application we provide;
audio, visual, electronic, or similar information, including information when you communicate with us by telephone or other means;
Professional or employment-related information, such as business information you may provide;
Derived data, such as information about your preferences;
Your rights. Under the California Consumer Privacy Act, you may have the right to request that we provide you with information about the personal information we have collected about you, or to access or delete your personal information. If you wish to do any of the above, please contact us. Depending on your data selection, some of our services may be limited or unavailable.
We do not sell personal information. In the past twelve months, we have not sold any personal information about consumers, as those terms are defined in the California Consumer Privacy Act.
No Discrimination. We do not discriminate against consumers who exercise their rights under the California Consumer Privacy Act.
(2) United Arab Emirates.
In particular, we will comply with the requirements of the DIFC DP Law. If you use the Platform in the United Arab Emirates ("UAE"), in addition to the personal data processing requirements set out above, we will also comply with the following:
In accordance with Article 39 of Part 6: Rights of Data Subjects of the DIFC DP Law, you will not be discriminated against when using the Platform services.8.
9. Protection of Minors.
Underage users (especially children under the age of 13 (please refer to the relevant part of the Terms of Service for the specific definition of underage users)) should read the following terms carefully in the company of their guardians, and the guardians should make a decision on whether to accept this policy after full understanding:.
(1) Users who are minors under the age of 16 (especially children under the age of 13) should read this Agreement and use the relevant services of Sola under the supervision, guidance and consent of their guardians..
(2) We attach importance to the protection of personal information of minor users. When filling in personal information, minor users shall strengthen their awareness of personal protection and handle it with care. Please use relevant services of Sola properly under the guidance of their guardians.
(3) We will protect the confidentiality and security of minor users' information in accordance with relevant laws and regulations and the terms of this Policy. If we discover that we have collected personal information from a minor without the prior consent of a verifiable parent or legal guardian, we will delete that information as soon as possible. If you are a parent or guardian of a minor user, if you have any questions about the use of our services or the user information provided to us by the minor user under your care, please contact us in a timely manner using the contact information provided in Section 11 of this Policy.
10. How we update our privacy policy.
We reserve the right to update or modify this Policy from time to time. These updates and changes will become part of this Policy and will have the same effect as this Policy. We will not diminish your rights under this policy in its current form without your express consent.
In the event of an update to this Policy, we will notify you by APP client push notification or other relevant reasonable means so that you can be informed of any changes to this Policy in a timely manner.
11. How to Contact Us.
If you wish to make a complaint about our handling of your personal information, please contact us at solachat888@gmail.com and we will endeavor to deal with your request as soon as possible. This does not affect your right to complain to a data protection authority.
If you have any suggestions or questions about the protection of personal information, or if you have any questions about this policy, you can contact us using the following methods. We will review your concerns as soon as possible and will respond within 15 business days of verifying your User ID. For questions about this policy, please send your comments and inquiries to Sola Technology.
12. Miscellaneous.
(1) You have the right to file a complaint with the data protection authority. We are committed to protecting the privacy of our users. If you have any comments or suggestions about us, you can send them to us. We will be happy to communicate with you and address your concerns.
(2) If you have a dispute with us about privacy, you can find a way to resolve the dispute in the Terms of Service.